Free shipping for orders over RM150.00
FAQ

Q. How do purchase my order on the site?


To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

 

 

Q. What benefits do I get from being Probaby Shop Member?

Earn extra rewards points , click this link to reward pages

Birthday benefits, click this link.to reward pages.

 

Q. May I know if my membership points will expire?

All accumulated membership points will be forfeited if your membership account is inactive for 12months.

 


Q. What are the payment methods available?


www.probabyjb.com offers various kind of Payment Methods as shown below :-


1. Online Banking, Boost Wallet, Grabpay, TouchnGo Pay, Maybank QR, Mcash 

(Available from 1st December 2020)


2. Bank Instant Transfer to

Bank : Public Bank
Bank Account : 3220953819
Account Name : THOO & TENG ENTERPRISE
 

Then, upload a copy of your payment slip to : Payment Notification

 

OR

 

Send your bank slip to our Whatsapp No. 012-328 0661, together with your name, contact and order ID.



Note: Your purchased products will not be delivered until we have this confirmation.

 


Q. How to change my account personal information and shipping address?

 

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

 

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?


Yes, only if the order is still on pending status.

- Please send an email to our customers service email at probabyjb@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

 


Q. What is the product's transaction currency?


All products transaction currency will be done in Ringgit Malaysia.

 


Q. How long does the delivery usually takes?


Delivery usually will takes about  2 – 5 working days except Public Holiday.

 

Q. How is our packaging?


Q. I still have doubts!


Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to probabyjb@gmail.com for us to clear your doubts.